Comparison 05 — Data privacy
Your data in third-party clouds vs. on your servers.
On a hosted automation platform, every run means your CRM records, tickets and customer data travel through someone else's cloud — and with "AI steps", through an external model as well. Solid Agents are designed around the opposite principle: the data doesn't move.
| Where it hurts | Visual automation platforms | Solid Agents |
|---|---|---|
| Where data flows | ✕Every execution pushes your business records through the vendor's shared cloud. You don't choose the route — the platform does. | ✓Agents run on cloud servers controlled by your company or on your internal servers. Data is processed in place, inside your own perimeter. |
| AI model exposure | ✕Every "AI step" ships customer data to an external model provider — on each cyclic run, thousands of times a month. | ✓Recurring tasks are deterministic code: your data is not sent to any AI model just to run a cycle. LLM calls are the exception — only where you approve them, with minimized, filtered payloads. |
| Attack surface | ✕Public webhooks and shared endpoints expose your automations to abuse, scraping and denial-of-service traffic. | ✓Agents are placed and operated so they expose no public inbound endpoints — they reach out to your systems from inside. There is nothing for a DDoS to hit. |
| Credentials | ✕The keys to your CRM, help desk and ERP live in a SaaS vendor's cloud, alongside thousands of other tenants. | ✓Credentials never leave your infrastructure. We operate under your access policies, with scopes your security team defines. |
| Compliance story | ✕Vendor processing terms and telemetry change over time, and your compliance posture changes with them — without your signature. | ✓You own the servers, the code, the logs and the data end to end. Your security and compliance team gets a story they can actually sign off on. |
The left column summarizes recurring themes from public user reviews of popular visual automation and AI-agent platforms. No specific vendor is named or implied.
Keep your data inside.
Bring your security requirements — we'll design agents that satisfy them by architecture, not by promise.
Talk to us about privacy →